Joining the Program

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Why should I join Frequent $hopper Club?

Frequent $hopper Club is an easy way to save money on your shopping in Tasmania.

So how does it work? As a member you can earn 1 point per $1 spent at Woolworths supermarkets, Woolworths online and BWS stores. Each time your balance reaches 1000 points you will automatically receive $10 off your next eligible* shop. To earn points simply scan your F$C card at the checkouts in store before the transaction is finalised.

Click here to join for free today.

How do I get a Frequent $hopper Club card?

Join online now at frequentshopperclub.com.au. It's free to join and only takes a few minutes. As soon as you've completed your membership details we'll get an F$C card out to your postal address quick smart.

If you have a temporary card, make sure to register straightaway. Registering as an F$C member is the only way to redeem Woolworths Dollars and enjoy full member benefits.

Simply click here to register.

Alternatively, give our Frequent $hopper Club team a call on 1300 658 100. They're available 9am - 7pm weekdays (AEST), and 10am - 4pm on weekends (AEST).

Can I register for more than one card?

No, it's only one Frequent $hopper Club card/account per person. If you think you've previously registered a card please contact us below. 

How do I join Frequent $hopper Club?

It's easy and it's free to join - simply go to frequentshopperclub.com.au, click on 'Join' and follow the prompts. It only takes a few minutes.

You can also join by contacting the Frequent $hopper Club team below. 

What can temporary cards be used for?

You can start earning points and building your balance using a temporary card from day one. However, you will not be able redeem points for money off your shop or access other member benefits.

Be sure to register before the savings you've earned expire. To get started, simply click here

Do temporary cards expire?

Yes, they do. A temporary card will expire 6 months from the date you first scanned it and any points you've earned will be forfeited.

To prevent this from happening, make sure you register online. It only takes a few minutes.

To get started, simply click here

Why do you need my postal and email address?

When you join we require a postal address to send you a Frequent $hopper Club welcome pack with your new card. From time to time we may also send member exclusive offers on things you might be interested in to your letterbox or inbox. You can choose to opt out of these communications at any time.
Please note that you'll still continue to receive service-based communications from Frequent $hopper Club, including communications such as account password reset emails, member statements and other non-marketing based communications.

At Woolworths, we take your privacy seriously and comply with all the relevant laws to ensure that your details are kept safe.

To view the Frequent $hopper Club Privacy Policy, click here

To view the Woolworths Privacy Policy, click here

Why do you need my phone number?

The easier it is for us to get in touch with you, the easier it is for us to help you.

At Woolworths, we take your privacy seriously and comply with all the relevant laws to ensure that your details are kept safe.

To view the Frequent $hopper Club Privacy Policy, click here

To view the Woolworths Privacy Policy, click here

Where can I find my card number?

You'll find your 13-digit number on the back of your Frequent $hopper Club card underneath the barcode. It starts with the number 9.

I'm trying to join and it's says my email address is already in use - what should I do?

This means you may have previously registered for a Frequent $hopper Club card using the same email address, or a friend or family member has your email address listed in their account.

Contact us below so we can look into this for you. 

What happens now I've joined Frequent $hopper Club?

As soon as you join the F$C program, we'll send you a welcome email. Inside you'll find key information about the Frequent $hopper Club and confirmation of your card number. If you didn't already have a temporary card, a printable version is included for you to use until your personalised card arrives in the post. The printable version is also registered, so you can start enjoying full membership benefits straightaway! Simply shop, scan and save.

Your personalised Frequent $hopper Club card will arrive within 5 business days after registration. Be sure to look out for further emails telling you all about the new program and your exclusive offers. 

What do I do if my online registration isn't successful?

Get in touch with the Frequent $hopper Club team below to look into this for you and we'll have you earning rewards in no time. 

What happens to the rewards I have on my temporary card when I register?

Any rewards you have will be transferred to your registered card. You'll also keep the same 13-digit card number.

Do I need to be over 18 years of age to join Frequent $hopper Club?

No, you don't. There are no age limitations to join Frequent $hopper Club. However, all members under 18 years of age will be excluded from BWS and liquor communications.

Earnings

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How can I earn points?

Simply shop, scan and save. Everytime you shop at a Woolworths supermarket or BWS store, simply scan your F$C card to earn 1 point for every $1 you spend*. Make sure your F$C membership number is linked to your Woolworths online account and you'll also earn 1 point per $1 spent on every online shop. Keep an eye out each month for double points days to accelerate your points balance. *No points will be earned on purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Woolworths Flowers, Carpet Care, lottery products and purchases using Caltex Starcard.

Can I earn if I shop online?

Yes, you can!

To earn points when shopping online, your F$C card must be linked to your online account. To link your card, simply send an email to fsc@woolworths.com.au and provide us your:

- Full Name

- F$C membership number

- Online delivery address

- Email address

- And whether you usually Pick up or have your groceries Home Delivered.

Once we have your information we will ensure that points earned for shopping online are added to your account at the end of each month.

Which products are excluded from earning and redeeming program benefits?

Certain products are excluded from program benefits. These include gift cards, mobile phone recharges, cigarettes, tobacco products and selected services. If you'd like to know more, you can take a look at our Terms and Conditions here.

Can I share my F$C benefits with friends and family?

Each master F$C member account can have one additional associate member. The associate member can earn points, but all benefits are redeemed by the master account holder. If you would like to add an associate member to your account, please contact our friendly member service team on 1300 658 100.

Can I earn with a temporary F$C card?

Yes, you can earn points with a temporary F$C card. However, you will be unable to redeem points earned until you have registered.

Registering is easy and gives you access to all your member rewards. To get started, simply click here.

How can I view my points balance?

Simply check your supermarket or BWS receipt after each shop. It will show you how many points you have in your balance as 48 hours prior. In addition, you can view your balance online at frequentshopperclub.com.au, or by calling 1300 658 100 and following the prompts. 

Can you add points to my balance if I forget to scan my card?

Unfortunately we can't give you points on any past purchases made without scanning your card, even if you've kept the receipt.

Just remember to keep your card with you and scan your card every time you shop at Woolworths supermarkets and BWS stores.

Do I have to spend a minimum amount in order to earn points?

No, there's no minimum spend! Just scan your card everytime you shop and you will earn 1 point per $1*.

*Excludes purchases or smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

How long does it take for my points balance to update?

The points you earn on each shop are added to your F$C account overnight, however, this may take up to 72 hours to appear on the activity statement in your online account depending on how you earned them.

You can also check what you've earned by contacting us below.

What do I do if I think there's a problem with my points balance?

If you have a query about your points balance, or you think there may be a problem with it, simply get in touch with the Frequent $hopper Club team. Remember it can take up to 72 hours to appear on the activity statement in your online account.

What happens to my points if I cancel my membership?

If you cancel your membership, any points in your balance will be lost and you'll forfeit all other program benefits. 

How can I check if I have points on a temporary card?

You can check your points balance on your supermarket or BWS receipt. If you don't have a receipt, you'll need to contact us below.

You need to register your temporary card in order to become a member and track your balance online. It's also the only way to redeem any dollars and enjoy other great member benefits. To register, login to frequentshopperclub.com.au, click 'Join Now' and follow the prompts. 

What are points?

You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS.

$1 spent* = 1 point
1000 points = $10 off a future shop

To earn points online your F$C card must be linked to your online account. To link your card, simply:

Go to woolworths.com.au, click 'My Account' in the top right corner, then 'Woolworths Rewards' and register your card by entering the 13-digit number on the back.

*Excludes purchases or smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

What can I get for my points?

For every 1000 points in your account you will automatically receive $10 off your next eligible shop unless you are opted into Save for Christmas.

How much are points worth?

$1 spent* = 1 point
1000 points = $10 off a future shop

You'll automatically save $10 on your next eligible shop^ each time your balance hits 1000 points. Or if you'd prefer, you can save your points for money off your Christmas shopping.

How do I earn points?

You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores. Once a month, you can also earn bonus points with our double points days.

To earn points online your F$C card must be linked to your online account. To link your card simply:

Go to woolworths.com.au, click 'My Account' in the top right corner, then 'Woolworths Rewards' and register by entering the 13-digit number on the back of your card.

*Excludes purchases or smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

Where can I earn points?

You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores. Once every month you'll also be able to earn bonus points with our double points days.

To earn points online your F$C card must be linked to your online account. To link your card simply:

Go to woolworths.com.au, click 'My Account' in the top right corner, then 'Woolworths Rewards' and register by entering the 13-digit number on the back of your card.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex StarCard.

Do I earn points on every dollar I spend?

With limited exceptions, you’ll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores. Exclusions include purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products, Woolworths Flowers.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex StarCard.

Is there a limit to the number of points I can earn?

There is no limit to the amount of points you can earn.

If you've chosen to bank your savings for Christmas, the maximum amount you can bank before your savings will automatically be redeemed is $4,500.

As soon as your savings reach $4,000, we'll email you to let you know you're coming close to the limit. Once your savings hit $4,500, we'll automatically transfer this to your card so you can start saving on your shopping, even if this occurs before the next scheduled redemption date.

What products are excluded from earning points?

No points will be earned on purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Woolworths Flowers, Carpet Care and lottery products.

Some products maybe excluded from special offers or promotions. Check the offer's terms and conditions to see what exclusions apply.

Can I earn points when I shop online?

Yes! You'll earn 1 point for every dollar* you spend online at woolworths.com.au.

$1 spent* = 1 point
1000 points = $10 off a future shop

To earn points online your F$C card must be linked to your Woolworths online account. To link you card simply email fsc@woolworths.com.au with your: full name, F$C membership number, online delivery address and your email address. You will also need to tell us whether you usually Pick up or have your groceries Home Delivered.

*Excludes purchase of smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

What changes have you made to the way I earn?

Absolutely none! You continue to earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS.

Do Woolworths points or dollars expire?

No, provided you keep your account active. Your account will stay active as long as you scan your F$C card in store or use it online at least once every 18 months.

Can I earn points with a temporary F$C card?

Yes, but you won't be able to redeem your savings until you've registered your card and become a member. A temporary card is only valid for six months from the date it's first scanned, so make sure to register your temporary card quickly so you don't lose your points.

To register your temporary card:
Login to frequentshopperclub.com.au
Select 'My Account' in the top right corner, and then select 'Cards & accounts'
Scroll to 'Order a new card'
Select the card to replace and follow the prompts

How can I track my balance?

There are a number of ways you can track your balance:
On your supermarket or BWS receipt:
When you scan your card at the checkout, you'll see your points balance at your last transaction at the bottom of your receipt.

By phone:
Call our friendly F$C customer service team on 1300 658 100 weekdays from 9am to 7pm or 10am to 4pm on weekends. Just give them with your F$C membership number and they will provide you with your current points balance.

Is there a minimum spend amount in order to earn points?

The minimum spend amount is $1 as you earn 1 point for every dollar* you spend.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

What products and services am I able to earn points on?

You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores. Once every month you can also earn bonus points with our double points days.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard.

How much do I need to spend to earn 1000 points?

You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores.

As you can earn points 2x faster on double points days, you won't necessarily have to spend $1000 to earn 1000 points as your points earnings will be accelerated.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and pruchases using Caltex Starcard.

Redeeming

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How do I redeem my balance?

Each time your points balance reaches 1000 points, you will automatically get $10 off your next eligible shop^. If you don't wish to redeem your points on your next eligible shop^ just let the operator know as you can choose to save them for a subsequent eligible shop^.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

How do I know when I have dollars to redeem?

The easiest way to find out is to check your supermarket or BWS receipt. You'll see your total balance and a message letting you know when you've reached $10. In addition, you can view your balance online at frequentshopperclub.com.au, or by calling 1300 658 100 and following the prompts. 

Can I redeem my balance before I reach $10?

You must reach a minimum of $10 in your balance before you redeem. It all happens automatically, every time you reach 1000 points you'll get $10 off your next eligible shop^ at Woolworths supermarkets, Woolworths online and BWS stores.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

What's the maximum amount I can redeem in one transaction?

There's no limit to the amount you can redeem in one transaction. However, if you are opted into automatic redemption which means that when you reach $10 you automatically redeem on your next eligible shop^, it's unlikely you'll have more than $10 to redeem at any one time. As you can only redeem in multiples of $10 any points remaining will be saved in your balance.

If you are opted into Save for Christmas then you will redeem the maximum savings you have available in your account, after 1 December each year, up to the total of your purchase, in multiple of $10.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

Which products are excluded from earning and redeeming program benefits?

Certain products are excluded from program benefits. These include gift cards, mobile phone recharges, cigarettes, tobacco products and selected services. If you'd like to know more, you can take a look at our Terms and Conditions here


Where can I redeem my points?

You can redeem points at Woolworths supermarkets and BWS stores. Whilst you can earn points shopping at Woolworths online, you can only redeem points at Woolworths supermarkets and BWS stores for money off your shop. 

Can I share my Woolworths Dollars with friends and family?

Each master F$C member account can have one additional associate member. The associate member can earn points, but all benefit can only be redeemed by the master account holder. If you would like to add an associate member to your account, please contact our friendly member service team on 1300 658 100.

Do F$C points or dollars expire?

Your points won't expire as long as you keep your account active by scanning your Frequent $hopper Club card at least once every 18 months.

Can I redeem dollars using a temporary Frequent $hopper Club card?

No, you can't use a temporary card to redeem your savings.

A temporary card can be used to earn points, but you need to become a registered member to redeem points for money off your shop and check your points balance online.

Registering is easy and gives you access to all your member rewards. To get started, simply click here

How can I view my F$C balance?

The easiest way is to simply check your supermarket or BWS receipt, which will show how many points you have in your balance as at 48 hours prior. In addition, you can view your balance online at frequentshopperclub.com.au, or by calling 1300 658 100 and following the prompts. 

Can I save the dollars in my balance to get my money off all at once?

Yes, if you opt in to 'Save for Christmas'.
You can do this by logging into your account at frequentshopperclub.com.au or by contacting us on 1300 658 100. If you choose to Save for Christmas, your savings will available from 1st December each year for money off your Christmas shopping.

I've earned $10 -- how do I redeem them?

When your Woolworths Dollars balance reaches $10, you'll automatically save $10 on your next eligible shop at Woolworths supermarkets and BWS stores. All you need to do is scan your card at the checkout.

Remember: dollars can only be redeemed in multiples of $10. For example, if your dollars balance is $12 and you spend $14 in an eligible shop, you'll get $10 off.

Can I choose where to redeem my Woolworths Dollars?

Yes you can. If you don't want to redeem your Woolworths Dollars on a particular transaction, just let the operator know and your Woolworths Dollars will be saved for use on your next eligible shop.

Can I redeem my Woolworths Dollars for money off my shopping before I reach $10 in my balance?

No, you must have $10 Woolworths Dollars in your balance before you can redeem them. It all happens automatically - you'll get $10 off your next eligible shop at Woolworths supermarkets or BWS stores simply by scanning your card at the checkout before the transaction is finalised. 

I have $20 Woolworths Dollars but only received a $10 discount -- why?

To redeem all your Woolworths Dollars, your shopping must cost the same, or more than, the amount in your balance.

For example, if your dollars balance is $20 and you spend $18 in a shop, you'll get $10 off. However, if your balance is $20 and you spend $28 in an eligible shop, you'll get $20 off. 

How can I check if I have Woolworths Dollars on a temporary card?

You can check your balance on your supermarket or BWS receipt. If you don't have a receipt, you'll need to contact us below.

You will need to register your temporary card to become a F$C member in order to view your balance online. Registering your F$C card is also the only way to redeem your dollars and enjoy other great member benefits. To register, login to frequentshopperclub.com.au, click 'Join Now' and follow the prompts. 

How do I change my redemption preference?

To change how you redeem your rewards:

Click here to login to you account. You will be directed to your Account page. This page can also be located by clicking 'My Account' in the top right corner.

Alternatively, you can contact us.

You can now choose from the following redemption preferences:

Automatic savings
Unless you change your Frequent $hopper Club account to Save for Christmas, you'll automatically receive $10 off your next eligible shop^ in store at Woolworths or BWS, each time your balance hits 1000 points.

Save for Christmas
You can bank all your savings for money off your Christmas shopping. Your savings will be automatically become available on your F$C card between 1st and 31st December each year. After 1st January any remaining points in your balance will be saved for next Christmas.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

How do I know what my redemption preference is?

When you join F$C your redemption preference is automatically set to Automatic Savings. This means you will automatically save $10 off your next eligible shop^ each time your balance hits 1000 points.

You also have the option to change your redemption preference and 'Save for Christmas'.

To check or change your redemption preference:

Login to frequentshopperclub.com.au, select 'My Account' in the top right corner and follow the prompts.

Alternatively you can contact us.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

How do I know when my savings are ready for redemption?

It depends on the redemption preference you have chosen.

Automatic savings
You'll automatically save $10 on your next eligible shop^ in store at Woolworths supermarkets or BWS each time your balance hits 1000 points.

Save for Christmas
Your savings will be available for redemption between 1st December and 31st December each year. Prior to this we'll email you to let you know how much you'll save. Your savings will then be automatically redeemed for money off your next eligible shop^ when you scan your F$C card in store at Woolworths or BWS.

If your savings are more than the total of your next eligible shop^, the balance of your savings will remain in your account for your next eligible shop^. Following 1st January any remaining points in your balance will be saved for next Christmas.

To check or change your redemption preference:

Login to frequentshopperclub.com.au; select 'My Account' in the top right corner and follow the prompts.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS, excluding any money spent on smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

How often can I change my redemption preference?

You can change your redemption preference as many times as you like. If you're banking your savings for Christmas you can't change your preference within 24 hours of your next scheduled redemption.

How often do I need to update my redemption preference?

It depends on what reward you've chosen to redeem.

Automatic savings
You don't need to update your preferences for this reward. You'll automatically get $10 off your next eligible shop^ in store at Woolworths or BWS each time your balance hits 1000 points unless you've chosen a different redemption method. Simply sit back and enjoy the savings.

Bank for Christmas
If you choose this redemption method, the savings you've banked will be available for redemption between 1st December and 31st December. Following 1st January, any remaining points in your balance will be saved for next Christmas.

To change your redemption preference:

Login to frequentshopperclub.com.au; select 'My Account' in the top right hand corner and then follow the prompts.

Alternatively you can contact us.

Please note: if you're banking your savings for Christmas you won't be able to update your preference or redeem within 24 hours or your next scheduled redemption date.

^To get $10 off your shop, you must spend at least $10 in store at Woolworths or BWS excluding any moey spent on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets,delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

I tried to change my redemption preference but it didn't work. What do I do now?

Contact us and we'll look into it for you.

My balance was redeemed for the wrong reward. What do I do now?

Contact us and we'll look into it for you.

What is Save for Christmas?

Save for Christmas was previously known as the Christmas Club.

You can choose to bank all your savings for money off your Christmas shopping. Your savings will then be available to redeem automatically between 1st December and 31st December each year. Any Woolworths Dollars saved will automatically come off your shop in increments of $10.

After the 1st January any points remaining in your balance or earned will then be automatically be saved for next Christmas. If you would like to change your redemption preference to receive money off your shop automatically simply change your preference to 'Automatic Savings'.

To check or change your redemption preference:
Login to frequentshopperclub.com.au, select 'My Account' in the top right corner and follow the prompts.

Please note: If you choose to bank your Save for Christmas between the 1st December and 31st December each year you will begin saving immediately.

When can I change my redemption preference?

You can change your redemption preference at any time. Except, if you're banking your savings for Christmas, you won't be able to change your preference within 24 hours of your scheduled redemption date.

To check or change your redemption preference:
Login to frequentshopperclub.com.au, select 'My Account' on the top right and follow the prompts.

Alternatively you can contact us.

When does my redemption preference change take effect?

This will happen immediately once you change your redemption preference and you'll start earning points with your new redemption choice on your next eligible* shop. Any savings you have will also be automatically transferred your new redemption preference.

To check or change your redemption preference:
Login to frequentshopperclub.com.au, select 'My Account' in the top right corner and follow the prompts.

Alternatively you can contact us.

Can I choose when to redeem my savings?

It depends on the redemption preference you've chosen.

Automatic Savings
Unless you change your redemption setting to Save for Christmas, you'll automatically get $10 off a future shop each time your balance hits 1000 points. To redeem your saving, simply spend $10 or more on eligible purchases^ in store at a Woolworths supermarket or BWS store and scan your F$C card.

Save for Christmas
You can bank all your savings for money off your Christmas shopping. Savings will be automatically available on your card between 1st December and 31st December each year. After 1st January, any remaining points in your balance or earned will be saved for next Christmas.

To select your redemption preference:
Simply login to your account at frequentshopperclub.com.au, select 'My Account' in the top right corner and follow the prompts.

^Eligible purchases are all purchases except smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

How do I redeem my rewards?

It depends on the redemption preference you've chosen.

Automatic Savings
Unless you change your redemption setting to save for Christmas, you'll automatically get $10 off a future shop each time your balance hits 1000 points. To redeem your saving, simply spend $10 or more on eligible purchases^ in store at a Woolworths supermarket or BWS store and scan your F$C card.

Save for Christmas
You can bank all your savings for money off your Christmas shopping. Savings will be automatically available on your card between 1st December and 31st December each year. After 1st January, any remaining points in your balance or earned will be saved for next Christmas.

To select your redemption preference:
Simply login to your account at frequentshopperclub.com.au, select 'My Account' in the top right corner and follow the prompts.

^Eligible purchases are all purchases except smoking products, gift cards, mobile recharge, Woolworths mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers and lottery products.

Are there any products I can't redeem my rewards for?

Yes, some products and services are excluded from Frequent $hopper Club and you cannot earn points or redeem your savings for purchases of these products and services. Excluded products include smoking products, Woolworths Mobile, delivery charges, internet cafes, Carpet Care, lottery products, Woolworths Flowers and purchases using Caltex Starcard.

Can I redeem my savings if I haven't registered my temporary F$C card?

No, you can't use a temporary card to redeem your savings or access other member benefits. You can use your temporary card to earn them, but you'll need to register and join Frequent $hopper Club to redeem your savings.

A temporary card is only valid for six months from the date it's first scanned, so make sure you register it quickly so you don't lose your points.

To register your temporary card:
Go to frequentshopperclub.com.au, select 'Join', follow the prompts.

Joining is free and it only take a few minutes. Alternatively you can call us on 1300 658 100 and follow the prompts.

How do I know when I've earned 1000 points?

Just check your Woolworths supermarket or BWS receipt for your points balance as at 48 hours prior.

You can also view your balance online at frequentshopperclub.com.au or by calling us on 1300 658 100 and following the prompts.

Can I redeem my rewards before I hit 1000 points?

No, you need to earn 1000 points before you can redeem points.

Can I redeem my rewards at Woolworths online?

No, unfortunately not at this stage.

How can I change my redemption preference?

To change your redemption preference, simply give our friendly F$C contact centre team a call on 1300 658 100 and they change your redemption preference from Automatic Savings (also known as 'Quarterly') to Save for Christmas (formerly known as Christmas Club), or vice versa.

What products and services can I redeem on?

If your redemption preference is set to Automatic Savings or Save for Christmas, your gift cards can be used to save money off your shopping in Woolworths supermarkets and BWS stores.

What do I do if there's a problem with my balance?

If you have a query about your balance, or you think there may be a problem with it, you can contact us. Remember, it can take up to 72 hours for any new transactions to appear on your points balance.

What happens to my balance if I cancel my membership?

If you are a Primary cardholder with an Associate Member linked to your account and choose to cancel your membership, you can make the Associate Member a Primary Member and have all the points from your balance transferred to their account.

If you are an Associate Member, all of the points you earn on your shop are automatically transferred each night to the Primary cardholder.

If you are a Primary cardholder and have no Associate Member linked to your account then your balance is forfeited if you cancel your membership.

Program Information

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What do I do with my old Frequent $hopper Club card?

Simply cut it in half so it can no longer be scanned and throw it away. 

Where can I find the Frequent $hopper Club Terms and Conditions?

To view the Frequent $hopper Club Terms and Conditions, simply click here

You can also find them by clicking the Terms of Use link at the bottom of the F$C homepage.

What's your privacy policy?

At Woolworths, we take your privacy seriously and comply with all the relevant laws to ensure your details are kept secure.

To view the Frequent $hopper Club Privacy Policy, click here.

To view the Woolworths Privacy Policy,click here.                       

What should I do if I think my Frequent $hopper Club card is lost or stolen?

You can order a replacement Frequent $hopper Club card online by logging into your account and clicking on 'Cards and accounts'. Alternatively, contact us via one of the three methods below and we'll arrange a new card to be sent to you.  

Will you add more ways to earn and redeem points in the future?

We're always looking for ways to make Woolworths Rewards even more rewarding. If we add more ways to earn or redeem rewards in the future, we'll be sure to let you know.

What is Frequent $hopper Club?

Frequent $hopper Club is the Woolworths loyalty program in Tasmania.

Simply shop, scan and save to earn points towards money off a future shop.
You'll earn 1 point for every dollar* you spend at Woolworths supermarkets, Woolworths online and BWS stores in Tasmania.

Ways to save include:
Automatic Savings - save $10 off your next eligible shop automatically each time your balance reaches 1000 points.
Save for Christmas - bank all your savings for money off your Christmas shopping.

Extra ways to earn include:
- Double Points Days every month

To learn more or join for free visit frequentshopperclub.com.au

*No points will be earned on purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Woolworths Flowers, Carpet Care, lottery products and purchases using Caltex Starcard.

Can I earn points at BIG W and Caltex?

No, you can only earn points at Woolworths supermarkets, Woolworths online and BWS stores.

Why is Frequent $hopper Club only in Tasmania?

Throughout the life of the Frequent $hopper Club we have found that our customers in Tasmania prefer the Frequent $hopper Club, and have therefore maintained this program as the Woolworths loyalty program in Tasmania. As a member of Frequent $hopper Club you enjoy a double redemption rate of 1000 points = $10, versus 2000 points = $10 with the Woolworths Rewards program on the mainland.

Where can I view your privacy policy or collection statement?

We take your privacy extremely seriously and comply with all relevant laws in how we collect, use, disclose and secure your personal information. View the Frequent $hopper Club Privacy Policy or Collection Notice here.

What are the trading hours for my local store?

You can search for your local store and its trading hours on the Woolworths website. 

Cards & Account

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How do I logout of my online F$C account?

When you're ready to logout of your online account, simply click 'My account' in the top right corner followed by 'Logout'.

How can I print out my temporary F$C card?

If you've received an email including a printable temporary card, simply click the blue text 'print this temporary card'. A new window will appear, then click 'file' and 'print'.

How do I cancel my F$C card?

You can cancel your F$C card by logging in online or by contacting our team.

Online:
Login to frequentshopperclub.com.au, select 'My Account' in the top right corner, scroll down to 'Close your account' and follow the prompts.

Contact Centre:
Visit the 'Contact Us' section of the website. Here you can find details on how to contact the team via email or telephone.

Please note: when your card is cancelled, all unused points will be forfeited.

How do I add an Associate member to my account?

To add an Associate Member to your account contact us on 1300 658 100.

How do I activate a staff card?

To activate a staff card visit our dedicated site at woolworthsrewards.com.au/wowpeople.

How do I transfer points from my old card to my new F$C card?

Once you've requested a replacement F$C card, all points and benefits are automatically transferred.

If you've used a temporary F$C card while waiting for your permanent card, contact our team on 1300 658 100 for assistance.

How do I add my Frequent $hopper Club card to my Woolworths online account?

Your F$C card must be linked to your online account before you can earn points shopping online. To link your card simply send an email to fsc@woolworths.com.au and provide us with your:

- Full Name

- F$C membership number

- Online delivery address

- Email address

- And whether you usually Pick up or have your groceries Home Delivered.

Once we receive your information we will ensure your points for online shopping are added to your account at the end of each month.

Where is my nearest store?

You can search for your nearest Woolworths or BWS store by postcode or suburb on the Woolworths website at woolworths.com.au/storelocator.

How do I get a new F$C card?

You can order a new F$C card by calling our friendly customer service team on 1300 658 100 or by visiting the page on our website at frequentshopperclub.com.au

Can I get an F$C card for a family member or friend?

Each primary cardholder is allowed to have one associate cardholder on their account.

You can add an associate cardholder by calling our friendly customer service team on 1300 658 100.

How do I know if my F$C card has been scanned?

If you've scanned your card in store, your points balance as at 48 hours prior will be on the bottom of your receipt.

Can I use my F$C card when I shop at Woolworths online?

Yes, you can!

To earn points when shopping online, your F$C card must be linked to your online account. To link your card, simply send an email to fsc@woolworths.com.au and provide us your:
- Full name
- F$C membership number
- Online delivery address
- Email address
- And whether you usually choose Pick up or have your groceries Home Delivered

Once we have your information we will ensure that points earned for shopping online are added to your account at the end of each month.

What do I do if my F$C card is damaged?

You'll need to order a replacement card by calling our friendly customer service team on 1300 658 100.

Can I use two different F$C cards in one shop?

No, you can only scan one F$C card during each shop.

How do I update my contact details?

Simply complete the form online at frequentshopperclub.com.au or you can call our friendly F$C customer service team on 1300 658 100.

Can I get an additional F$C card?

No, you can only have one F$C card per membership number, but you can add an Associate Member to your account and pool your points balance.

What do I do if I haven't received my new F$C card?

There could be a number of reasons why your F$C welcome pack hasn't arrived:

Postal service:
There could be a delay with the post - yours could still be on the way.

Incorrect address:
The mailing address on your account could be out of date. You can update your details at frequentshopperclub.com.au or call our friendly F$C customer service team on 1300 658 100.

If you haven't received your new F$C card within 7 days, simply order a replacement card by completing the form online at frequentshopperclub.com.au or by calling our friendly F$C customer service team on 1300 658 100.

How do I notify you of a member who has passed away?

Please call us on 1300 658 100 and we'll take care of this for you.

How do I use my WISH gift card?

In store:
Simply present your WISH gift card to your Service Assistant when shopping at a participating stores. When prompted, enter your WISH gift card PIN into the EFTPOS terminal. Your purchase amount will then be deducted from your WISH gift card's available balance.

Online:
When making a purchase with your WISH gift card online, simply enter your 19 digit WISH gift card number at the checkout. When prompted, enter the WISH gift card PIN, and the purchase amount will be deducted from your WISH gift card's available balance. Your gift card's PIN is printed on the rear of your gift card located under the scratch panel.

Important: If your in store or online purchase total exceeds the available balance of your WISH gift card you are required to then pay the difference by other accepted means.

What should I do if my F$C card is lost or stolen?

You can order a replacement F$C card by completing the form online at frequentshopperclub.com.au or by calling our friendly F$C customer service team on 1300 658 100.

Liquor

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How do I redeem dollars at BWS?

When your balance reaches $10, you'll automatically get $10 off your next eligible shop at participating Woolworths supermarkets and BWS stores when you scan your F$C card. Remember: dollars can only be redeemed in multiples of $10, and you must spend over the redemption amount on eligible products. For example, if your dollars balance is $20 and you spend $28, you'll get $20 off your shopping.

Is the Frequent $hopper Club part of the My Dan Murphy's program?

No, it's not. To find out more about My Dan Murphy's rewards program, click here

Has BWS always been a Frequent $hopper Club partner?

Yes, it has. BWS is a partner of Frequent $hopper Club program.

To find out how the Frequent $hopper Club program works, simply click here.

Will underage Frequent $hopper Club members receive BWS or Liquor promotions?

No, they won't. All Frequent $hopper Club members under the age of 18 are excluded from BWS and liquor promotions.

Can I earn points when I purchase BWS products with Woolworths Online?

Yes! You'll earn 1 point for every dollar* you spend on BWS products at Woolworths online.

*Excludes purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Woolworths Flowers, Carpet Care, lottery products and purchases using Caltex Starcard.

Program Support

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Where is my nearest store?

To find your nearest Woolworths or BWS store click here.

How do I get a new Frequent $hopper Club card?

There are a few easy ways to get a new card:

Online:
Head to the Frequent $hopper Club homepage and login to your account. Click 'My Acccount' in the top right, then click 'Cards and Account', scroll down to 'Order a New Card' and follow the prompts.

Or by phone:
Call our friendly member service team on 1300 658 100 and follow the prompts, we are open 9am - 7pm weekdays (AEST), and 10am - 4pm on weekends (AEST).

Can I get another card for a family member or friend?

Each master account can have one additional Associate Member. The Associate Member can earn points, but all points earned can only be redeemed by the master account holder. If you would like to add an Associate Member to your account please contact our friendly member service team on 1300 658 100.

Can I get more than one Frequent $hopper Club card?

No, only one Frequent $hopper Club card per member is allowed.
If you need a replacement card, login to the Frequent $hopper Club homepage, click on 'My Account', then 'Cards and account' and scroll down to 'Order a new card'. Alternatively, call our friendly member service team on 1300 658 100 and follow the prompts, we are open 9am - 7pm weekdays (AEST), and 10am - 4pm on weekends (AEST).

How do I know if my Frequent $hopper Club card has been scanned?

If you scanned your card before the transaction was finalised, you'll see your points balance printed at the bottom of your receipt.

To earn points for shopping at Woolworths online your F$C card must first be linked to your online account. If you're unsure, login to woolworthsonline.com.au, click 'My Account', then 'Woolworths Rewards'. To register simply enter the 13-digit number on the back of your card.

How do I update my details?

Simply login to your Frequent $hopper Club account, click 'My Details' and follow the prompts.

Can I use my Frequent $hopper Club card when I shop at Woolworths online?

Yes, you can!

To earn points when shopping online, your F$C card must be linked to your online account. To link your card, simply send an email to fsc@woolworths.com.au and provide us your:
- Full name
- F$C membership number
- Online delivery address
- Email address
- And whether you usually choose Pick up or have your groceries Home Delivered

Once we have your information we will ensure that points earned for shopping online are added to your account at the end of each month.

What do I do if the barcode has come off my Frequent $hopper Club card?

You'll need to order a replacement card.
It only takes a few minutes - here's how:
Online:
Head to the Frequent $hopper Club homepage and login to your account. Click 'My Acccount' in the top right, then click 'Cards and Account', scroll down to 'Order a New Card' and follow the prompts.
Or by phone:
Call our friendly member service team on 1300 658 100 and follow the prompts, we are open 9am - 7pm weekdays (AEST), and 10am - 4pm on weekends (AEST).

What does 'eligible' shop mean?

An 'eligible' shop is one in which you can redeem your points savings at Woolworths supermarkets and BWS stores. To make sure it's eligible, here are a few things to remember:

- In order to receive $10 off your shopping, you need to spend $10 or more in a single transaction and scan your F$C card at the checkout before the transaction is finalised.
- Some products are excluded from the qualifying spend. These include gift cards, mobile phone cards, tobacco products, internet cafés, cash outs and selected services.

Can I use two different Frequent $hopper Club cards in one shop?

No, you can only scan one F$C card per shop.

What's my online account username?

Simply use the email address you registered with or your 13-digit card number found under the barcode on the back of your card.

Alternatively, if you've previously chosen your own username, you can use this too.

How do I change my password?

Simply login to frequentshopperclub.com.au, click 'My Details' in the top right, then 'Cards and Accounts', then scroll down to 'Account login'. You'll need to login using your existing username and password.

If you've forgotten your password, simply click 'Forgot your password?' on the login page and follow the prompts.

I've forgotten my password -- how do I get a new one?

Simply go to the login page, then click 'Forgot your Password?' and follow the prompts. Alternatively our friendly member service team can email you a password-reset link with easy instructions on how to reset your password. Just call 1300 10 1234 and follow the prompts.

If you need to update your email address, contact the Frequent $hopper Club team below.

Why does my replacement Frequent $hopper Club card have a new number?

We've cancelled your original card so no one else can redeem the points you've earned. Rest assured that any Woolworths Dollars and points you've earned have been transferred to your new card.

If you happen to find your previous F$C card be sure to destroy it as it is no longer valid and will not scan.

Do you offer an interpreting service for non-English speakers?

Yes, we do. Non-English speakers can contact us via the TIS (Translating and Interpreting Service) on 131 450.

Do you support customers with a hearing or speech impairment?

Yes, we do. Customers with a hearing or speech impairment can call us via the National Relay Service. Further information can be found here 

Why doesn't my receipt show my F$C balance?

There may be times when your F$C balance does not appear on your receipt due to technical issues. However, if you scanned your card at the checkout and it was accepted, rest assured you will still earn the relevant points. To check your activity statement, login to frequentshopperclub.com.au, click on 'My Account' then 'My Activity'. Note it can take up to 48 hours for your activity list to update.  

Contact Us

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Contact Centre

To contact us call us on 1300 658 100 and speak to one of our friendly Frequent $hopper Club team, or you can send us an email at fsc@woolworths.com.au

Miscellaneous

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Do I need to join again if I already have a Frequent $hopper Club card?

No you don't! Your member details remain the same and you can continue to use your current F$C card until you receive your new Frequent $hopper Club card in the post. Once you receive your new Frequent $hopper Club card, simply cut your old F$C card in half so it can no longer be scanned and throw it away.