Switching to Everyday Rewards

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Why have you launched Everyday Rewards in Tasmania?

To ensure Tasmanians have access to the great benefits enjoyed by the rest of Australia.

Why do I have to sign up again?

As Everyday Rewards is a new program in Tasmania, you'll be required to sign up as a new member to ensure you understand the benefits of the program, as well as the terms and conditions.

We also want to make sure we have all your details correct so you don't miss out on points boosters and extras that will get you more value.

Do I have to sign up to Everyday Rewards?

No, signing up to Everyday Rewards is your own choice.

Please know that as of 25  January 2021 the F$C program has closed, and you’ll no longer be able to earn points on your F$C card. If you have any points or dollars left on your F$C card, you’ll still be able to redeem this through your F$C card until at least the 30 June 2021. 

If you haven’t switched to Everyday Rewards, this is what you need to know:

- The F$C program has now closed as of 25 January 2021. This means you can no longer earn points on your F$C card. 

- From 25 January, you’ll only be able to use the remainder of the balance on your F$C card to the nearest cent by scanning your F$C card in store at Woolworths and BWS in Tasmania until at least 30 June 2021.

- This means, if you have 300 points on your F$C card on 25 January, you’ll be able to get $3 off your shop (excluding excluded purchases*) when you scan your F$C card in-store at Woolworths and BWS in Tasmania. So if you spend $10 in-store on purchases other than excluded purchases* and scan your F$C card, your $3 discount will be applied, meaning you will only need to pay $7.

- Or, if you have $10 F$C dollars and 10 F$C points on your F$C card on 25 January, you’ll receive $10.10 off your next transaction of $10.10 or more (excluding excluded purchases) in-store at Woolworths or BWS in Tasmania when you scan your F$C card. So if your total (excluding excluded purchases*) comes to $11, you’ll only need to pay 90 cents at the checkout.

- If your shop is less than your F$C balance on your card, the remainder will be available for your next shop. This means if you have $10 F$C dollars on your F$C card, but your shop is only $9 (excluding excluded purchases*), you will have $1 F$C dollar left to redeem on a future shop before at least 30 June 2021..

*The excluded purchases on which you won’t be able to redeem your remaining FSC balance are smoking products, gift cards (including iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, Pre-order Kiosks and purchases on a charge account.

 

How is Everyday Rewards different to Frequent $hopper Club?

With Everyday Rewards you can:
• Collect 1 point per dollar for every* dollar you spend
• Plus, collect up to 10 points for every* dollar you spend through points boosters
• No need to wait for a monthly Double Point Day! You could receive multiple points boosters in a week.
• Collect points at more partners: Woolworths, BWS and BIG W
• Have more choices for how you enjoy your points: enjoy money off your shopping or convert to Qantas points
• Never miss a point: points boosters, extras (such as competitions) and faves (such as personalised weekly specials) send straight to your inbox and Everyday Rewards app

The key features of the Frequent $hopper Club that you won't have access to in Everyday Rewards are:
• Seniors earn rate will be removed
• Redemption amount will change. Instead of 1000 points = $10 off your shop, you'll need to collect 2000 points to receive $10 off your shop.
• Pooling of points will be removed

*There are a small number of purchases on which you won't collect points. For details, see this FAQ.

What is Everyday Rewards?

With Everyday Rewards, not only will you be able to collect one point for every* dollar you spend, you'll also have an opportunity to collect even more. You'll regularly receive boost offers through the Everyday Rewards app and in your inbox. These boost offers will give you the opportunity to collect up to 10 points for every* dollar you spend, give you access to competitions, free products, great prices on the products you buy and much more.^ All you need to do once you sign up for Everyday Rewards, is to make sure you subscribe to receiving emails from us, and download the Everyday Rewards app.You'll also have the opportunity to collect points and enjoy benefits with more partners. By being an Everyday Rewards member, you can collect points in-store or online at Woolworths, BWS and BIG W Australia-wide, plus at participating Caltex and Caltex Woolworths/EG (operated by Euro Garages Australia) in mainland Australia^. You'll also have more choice of how to use your Everyday Rewards points. You can either choose to enjoy your points through money off your shopping, or convert your points to Qantas Points, whatever suits your lifestyle the best.

*There are a small number of purchases on which you won't collect points. For details, see this FAQ.

^ Please note that Caltex Woolworths/EG (operated by Euro Garaged Australia) located in Tasmania are currently excluded from the Everyday Rewards Program. (This does not affect the way you are able to collect and enjoy your fuel discounts.) Go to everydayrewards.com.au/boost for more information.

Is Everyday Rewards the same as Woolworths Rewards?

Yes - From 29th July 2020, Woolworths Rewards is now Everyday Rewards, Australia wide.
It's our mission to meet the everyday needs of our members, beyond groceries, and so, we're continuing to evolve and expand our partners. So we felt the name "Everyday Rewards" better showed our commitment to providing our members more value, everyday.

Has the Frequent $hopper Club closed down? / When do I need to sign up to Everyday Rewards by?

Yes, as of 25 January 2021 the Frequent $hopper club has now closed. But not to worry, you can still join the Everyday Rewards program whenever you like. 

If you didn’t switch from F$C to Everyday Rewards before 25 January 2021, any remaining balance (points and F$C dollars) on your F$C card will be available to redeem with your F$C card from 25 January 2021 until at least 30 June 2021.

 

Can I still register to be an Frequent $hopper Club member?

From 25 January 2021, the Frequent $hopper Club program has closed down, meaning you aren’t able to sign up to the program anymore. If you would still like to get more from your shop at Woolworths and much more, you can choose to join Everyday Rewards. Join today here.

What if I don’t want to become an Everyday Rewards member?

The choice to sign up to Everyday Rewards is yours. What you need to know if you don’t switch to Everyday Rewards:

- The F$C program has now closed as of 25 January 2021. This means you can no longer earn points on your F$C card. 

- From 25 January, you’ll only be able to use the remainder of the balance on your F$C card to the nearest cent by scanning your F$C card in store at Woolworths and BWS in Tasmania until at least 30 June 2021.

- This means, if you have 300 points on your F$C card on 25 January, you’ll be able to get $3 off your shop (excluding excluded purchases*) when you scan your F$C card in-store at Woolworths and BWS in Tasmania. So if you spend $10 in-store on purchases other than excluded purchases* and scan your F$C card, your $3 discount will be applied, meaning you will only need to pay $7.

- Or, if you have $10 F$C dollars and 10 F$C points on your F$C card on 25 January, you’ll receive $10.10 off your next transaction of $10.10 or more (excluding excluded purchases) in-store at Woolworths or BWS in Tasmania when you scan your F$C card. So if your total (excluding excluded purchases*) comes to $11, you’ll only need to pay 90 cents at the checkout.

- If your shop is less than your F$C balance on your card, the remainder will be available for your next shop. This means if you have $10 F$C dollars on your F$C card, but your shop is only $9 (excluding excluded purchases*), you will have $1 F$C dollar left to redeem on a future shop before at least 30 June 2021..

*The excluded purchases on which you won’t be able to redeem your remaining FSC balance are smoking products, gift cards (including iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, Pre-order Kiosks and purchases on a charge account.

 

I live in Tasmania but already have a Woolworths Rewards account. Do I need to sign up again?

No, Woolworths Rewards is the same as Everyday Rewards. So if you already have a Woolworths Rewards/Everyday Rewards account, you'll now be able to use your card in-store and online to collect points at Woolworths, BWS and BIG W. For more information about the Everyday Rewards program and how you can make the most out of your everyday please go to everydayrewards.com.au/boost.

 

I've been using a temporary Frequent $hopper Club card - what will happen to my points?

If you’ve been using an unregistered temporary card, unfortunately, this account will have been closed with the Frequent $hopper Club. 

If you’d like to make more out of your everyday shop with Woolworths, you can sign up to Everyday Rewards today! To join the program, click here, and follow the prompts.

I’ve forgotten my Frequent $hopper Club card number or lost my card.

You can find your Frequent $hopper Club card number on the back of your membership card (it is 13 digits long).

If you have lost your card, please contact us.

I don’t have an email address, how do I sign up?

If you don't have an email and would still like to be a part of the Everyday Rewards program, please feel free to call us on 1300 10 1234 and select option 1, and we can see what we can do for you. The reason we require an email when you sign up so that we can send you service message emails such as password resets and account updates.

Can I pool my points?

Unfortunately, with Everyday Rewards, you aren't able to pool your points or offers with your partner / family members. However, you are able to link your Everyday Rewards Card with up to 4 other registered Everyday Rewards members to share your fuel discounts.

How will I know my Frequent $hopper Club account has been closed?

If you switched from Everyday Rewards to F$C, once we have transferred your F$C  balance into your Everyday Rewards account, we'll close your F$C account. Once we've done this, you'll receive an email notifying you that your F$C account has been closed. Please allow up to 14 days for this to happen. If you have waited more than 14 days and you still haven't received an email from us, please feel free to call us on 1300 658 100 and we'd be more than happy to help.

If you do not have an email address and would like to confirm your account has been closed, please contact us, 14 days after you have joined Everyday Rewards.

 

How long does it take for my Frequent $hopper Club balance to be transferred over to Everyday Rewards?

Please allow up to 14 days from when you first sign up to Everyday Rewards for your Frequent $hopper Club points to be in your Everyday Rewards account.

If you still haven't received your points after this time, please feel free to call us on 1300 10 1234 and select option 1 and we'd be more than happy to look into this for you.

How do I collect points for Everyday Rewards while I wait for my physical card?

When you join Everyday Rewards we'll post you a physical card which you'll receive within 7-10 working days. Alternatively, skip the wait and download the Everyday Rewards app to start scanning and collecting points straight away! You can also add your Everyday Rewards Card to your phone through your Apple Wallet or Google Pay.

If you don't have a smart phone, you can print off a temporary paper version of your card. Simply go to your 'Welcome to Everyday Rewards' email, click on the link to download a temporary card, and print.

If you don't have a smart phone or access to a printer, please keep your receipts and call the Customer Hub on 1300 10 1234 to manually add your points to your Everyday Rewards account.

How to I get my Everyday Rewards Card on my iPhone/Android?

If you want to add your Everyday Rewards Card to your Apple Wallet simply:
• Log in to your Everyday Rewards account at www.everydayrewards.com.au
• Select 'My Account' in the top right corner, then 'Cards & accounts'
• Scroll to 'Add your Everyday Rewards Card to your Phone'
• Select 'Send' under 'Apple Wallet'
• Follow the prompts on your iPhone

Add your Everyday Rewards Card to your Apple Wallet here. [LINK]

If you want to add your Everyday Rewards Card to your Google Pay, firstly you'll need to make sure you have an eligible device (Android phone with NFC enabled & Lollipop 5.0 or later).

Then to add your card to your Google Pay, follow the following instructions:
- Open the Google Pay app
- Select 'Passes'
- Select '+ Pass' and then 'Loyalty Program'
- Search 'Woolworths Supermarkets'
- Sign in to your account

Or you can:
-Ensure you are logged into the same gmail account on your phone, browser and Google Pay app.
-Login to your Woolworths Rewards Account on your phone.
-Click the ‘Add Card’ banner
-Click the ‘G Pay: Save to Phone’ button (You may need to log in to your gmail account or download Google Pay if you haven't already done so)
-Follow the prompts

You can also add your Rewards card to your Google Pay account through the Woolworths Rewards app. Simply open the app, choose the 'Card' tab and add to your phone

How do I download the Everyday Rewards app?

To get set up, simply download the Everyday Rewards app from the Apple App Store or Google Play. Log in with either your 13-digit Everyday Rewards card number (starting with 9) or your email address. Then enter the 6-digit one-time code that is sent to your mobile phone or email. If you don't receive this code within a few minutes, please tap “I didn't receive my code” to resend a new one. If you still don't receive your verification code, you can also enter your usual Everyday Rewards password as an alternative to using the one-time code. You can find out more and download the app at woolworthsrewards.com.au/app.

Does Everyday Rewards have a seniors’ rate?

Unfortunately, Everyday Rewards doesn't have a seniors rate. However, you'll have lots of opportunities to boost your points! Points boosters give you up to 10 points for every* dollar you spend in-store and/or online at Woolworths, BWS and BIG W. Please note that Caltex and Caltex Woolworths/EG (operated by Euro Garages Australia) located in Tasmania are currently excluded from the Everyday Rewards program.

*There are a small number of purchases on which you won't collect points. For more details on what you'll earn points on, see "What products are excluded from collecting points?"

Does Everyday Rewards have double points day?

Whilst Everyday Rewards doesn't have a specific day for double points, you will have lots of opportunities to boost your points! Points boosters give you up to 10 points for every* dollar you spend in-store and/or online at Woolworths and participating partners.You just need to check your email and Rewards app for boost offers, activate by hitting the 'boost' button and then shop those offers.

*There are a small number of purchases on which you won't collect points. For more details on what you'll earn points on, see "What products are excluded from collecting points?".

How do I collect points with BIG W and BWS?

To collect points, simply make sure you scan or tap your Everyday Rewards Card every time you shop in-store at Woolworths, BWS and BIG W, or link your card to your online accounts when shopping online at Woolworths, BWS and BIG W. You can also boost your points balance with points boosters to collect more points. Check out the Everyday Rewards app or your inbox for more ways to collect points.

Please note that Caltex and Caltex Woolworths/EG (operated by Euro Garages Australia) located in Tasmania are currently excluded from the Everyday Rewards program.

Do I still get fuel discounts?

Yes, you'll still have the opportunity to earn a 6cpl fuel discount when you spend $30 (excluding purchases of gift cards, lottery, smoking products, carpet care, donations, travel cards, tickets and delivery charges) or more at a participating Tasmanian Woolworths Supermarket, Woolworths Metro, BWS or BIG W.

Does this mean I can be a part of competitions and offers run by Everyday Rewards?

Yes! Once you sign up to Everyday Rewards, you can be a part of competitions that we run. Plus you can score a bunch more with points boosters. Check your Everyday Rewards app or inbox for ways to boost your points, catch exclusive extras, and find more of your favourites.

I forgot to scan my Everyday Rewards Card, how do I get the points?

If you forgot to scan your Everyday Rewards Card on your shop, you can fill out this points claim form. Please make sure that you have your receipt from your shop handy so that you can fill out all the required fields. Please know that this form is only for claiming points from a standard shop. If you had activated a booster on a shop but forgot to scan or tap your Everyday Rewards Card, please send us call us on 1300 10 1234 and Select Option 1 and we can look into this for you.

Can I use my Everyday Rewards for shopping at Woolworths Online?

Absolutely! Simply link your Everyday Rewards account to your Woolworths Online account and you'll be ready to go. To link your card login to your Woolworths online account. Then go to 'My Account' then 'Everyday Rewards' and link your card by entering the 13-digital number on the back. For more information, go to everydayrewards.com.au/partner.

I'm a team member - how will this affect my team benefits card?

While our Tasmanian team members who have activated their Team Benefits PlusCard are already Woolworths Rewards/ Everyday Rewards members, they will now be able to collect and enjoy Everyday Rewards points when shopping in-store and online at Woolworths, BWS and BIG W in Tasmania when scanning their Team Benefits PlusCard or linking it to their online account, in addition to receiving their team discount. For more information, please speak to your manager.

I get 10% off 6 bottles of wine at BWS when I scan my F$C card, will I be able to get that deal with Everyday Rewards?

Yes you will! Our Everyday Rewards members have access to this benefit at BWS.

Will the exclusive member prices I enjoy at BWS when I scan my F$C card be available to me still if I switch to Rewards?

Yes they will! Our Everyday Rewards members have access to this benefit at BWS.

How do I reset my Frequent $hopper Club password?

Unfortunately, as of 25  January 2021 the F$C program has been closed. This means that you are no longer able to access your F$C account through the website or reset your password. 

However, if you still have any remaining balance on your F$C card (both points and dollars) you will still be able to redeem this in-store at Woolworths and BWS from 25 January 2021 until at least 30 June 2021. If you haven’t switched to Everyday Rewards, this is what you need to know:

- The F$C program has now closed as of 25 January 2021. This means you can no longer earn points on your F$C card. 

- From 25 January, you’ll only be able to use the remainder of the balance on your F$C card to the nearest cent by scanning your F$C card in store at Woolworths and BWS in Tasmania until at least 30 June 2021.

- This means, if you have 300 points on your F$C card on 25 January, you’ll be able to get $3 off your shop (excluding excluded purchases*) when you scan your F$C card in-store at Woolworths and BWS in Tasmania. So if you spend $10 in-store on purchases other than excluded purchases* and scan your F$C card, your $3 discount will be applied, meaning you will only need to pay $7.

- Or, if you have $10 F$C dollars and 10 F$C points on your F$C card on 25 January, you’ll receive $10.10 off your next transaction of $10.10 or more (excluding excluded purchases) in-store at Woolworths or BWS in Tasmania when you scan your F$C card. So if your total (excluding excluded purchases*) comes to $11, you’ll only need to pay 90 cents at the checkout.

- If your shop is less than your F$C balance on your card, the remainder will be available for your next shop. This means if you have $10 F$C dollars on your F$C card, but your shop is only $9 (excluding excluded purchases*), you will have $1 F$C dollar left to redeem on a future shop before at least 30 June 2021..

*The excluded purchases on which you won’t be able to redeem your remaining FSC balance are smoking products, gift cards (including iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, Pre-order Kiosks and purchases on a charge account.

 

I want to switch to Everyday Rewards. When do I need to switch by?

You can join the Everyday Rewards program whenever you like! To join Everyday Rewards today, simply click here and follow the prompts.

However, please know that as of 25 January 2021, you aren’t able to transfer any remaining points from your F$C card to your Everyday Rewards card. You’ll still be able to redeem any remaining balance on your F$C card (both points and dollars) from 25 January 2021 until at least 30 June 2021. If you haven’t switched to Everyday Rewards, this is what you need to know:

- The F$C program has now closed as of 25 January 2021. This means you can no longer earn points on your F$C card. 

- From 25 January, you’ll only be able to use the remainder of the balance on your F$C card to the nearest cent by scanning your F$C card in store at Woolworths and BWS in Tasmania until at least 30 June 2021.

- This means, if you have 300 points on your F$C card on 25 January, you’ll be able to get $3 off your shop (excluding excluded purchases*) when you scan your F$C card in-store at Woolworths and BWS in Tasmania. So if you spend $10 in-store on purchases other than excluded purchases* and scan your F$C card, your $3 discount will be applied, meaning you will only need to pay $7.

- Or, if you have $10 F$C dollars and 10 F$C points on your F$C card on 25 January, you’ll receive $10.10 off your next transaction of $10.10 or more (excluding excluded purchases) in-store at Woolworths or BWS in Tasmania when you scan your F$C card. So if your total (excluding excluded purchases*) comes to $11, you’ll only need to pay 90 cents at the checkout.

- If your shop is less than your F$C balance on your card, the remainder will be available for your next shop. This means if you have $10 F$C dollars on your F$C card, but your shop is only $9 (excluding excluded purchases*), you will have $1 F$C dollar left to redeem on a future shop before at least 30 June 2021..

*The excluded purchases on which you won’t be able to redeem your remaining FSC balance are smoking products, gift cards (including iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, donations, Carpet Care, Pre-order Kiosks and purchases on a charge account.