The Frequent $hopper Club (F$C) is the customer loyalty program which Woolworths Group Limited (Woolworths) operates in Tasmania.
By registering as a member, scanning your card (whether an unregistered temporary card or a registered card), using any other Membership Facility or using or attempting to earn, access or use any Member Benefits, you agree that these T&Cs will apply to you in respect of the F$C program.
Important contact details
F$C Website: frequentshopperclub.com.au
Contact Centre for F$C: 1300 658 100.
In these T&Cs, when we use the term:
Member Benefits, we mean benefits you can earn or be awarded from time to time in connection with the F$C program, for instance, Points, Woolworths Dollars and the other types of benefits mentioned in these T&Cs.
Membership Facility, we mean any means by which you access the F$C (including any Member Benefits) eg your card or the Website.
Woolworths Online, we mean woolworths.com.au
1. Who can become a member of the Frequent $hopper Club?
You need to be an individual and have a current Tasmanian residential address – that’s it!
2. How do I register to become a member and does it cost anything?
You can join (i.e. register as a member) in one of 3 ways
· complete the online join process on the F$C Website; or
· call the Contact Centre; or
· fill out the membership application form you can pick up at your local Woolworths Supermarket.
Joining is free and there are no fees to continue as a member.
3. What if I don’t want to register myself as member?
Sorry – but in that case you may not be able to take advantage of any Member Benefits.
If you have picked up a temporary card (i.e. a paper, non-personalised Frequent $hopper Club membership card) in-store but you have not registered that card within 6 months from the date that you first scanned the temporary card in-store or shopped via Woolworths Online with that temporary card number (whichever occurs first), then we may cancel your unregistered temporary card. If we cancel your unregistered temporary card, any Member Benefits credited to the temporary card will also be cancelled.
You cannot redeem any Woolworths Dollars balance accrued on an unregistered temporary card, nor can you opt into Save for Christmas, until you register that unregistered temporary card via the Website or Contact Centre.
4. What are Points? And what are Woolworths Dollars?
Points are the loyalty points that you earn by shopping at Woolworths Supermarkets, Woolworths Online or BWS stores (in-store only) in Tasmania.
Once you have earned 1000 Points that equals 10 Woolworths Dollars which gives you $10 off a future shop.
So: 1000 Points = 10 Woolworths Dollars = $10 off a future shop!
5. Where can I earn Points?
You can earn Points at:
· Woolworths Supermarkets in Tasmania;
· deliveries from Woolworths Online to Tasmania; and
· BWS stores in Tasmania (in-store only).
These stores are referred to in these T&Cs as the
6. On what purchases will I earn Points at the Earn Businesses and at what rate?
You will earn a minimum of 1 Point for every whole dollar you spend at any Earn Businesses,
excluding any money you spend on smoking/tobacco products and accessories, gift cards (including iTunes), mobile recharge, Woolworths Mobile, travel cards, tickets, cash outs, delivery charges, bag fees, crate service fees, purchases from woolworthsflowers.com.au and Carpet Care.
These excluded purchases that you won’t earn Points on are referred to in these T&Cs as the
Sometimes we may also run promotions whereby you can earn bonus Points, for instance an offer to earn bonus points on particular products, or an offer to earn bonus points on your whole shop. Some of these offers may be exclusive personalised offers to earn bonus Points based on your individual profile, and will be available only on your card.
7. How do I earn Points?
If you are shopping in store, you need to scan your card prior to the conclusion of the transaction. If you do not scan your card before the transaction is finalised, you will not earn Points on that shop.
If you are shopping Online, you need to contact the Contact Centre and tell us your Woolworths Online account number so that we can link your F$C account with your Woolworths Online account. You will only earn Points on your Online shops after your F$C account has been linked to your Woolworths Online account.
8. How do I redeem Woolworths Dollars for money off my shop?
You need to scan your card prior to the conclusion of your transaction when you are shopping in-store at a Woolworths Supermarket or BWS. You cannot redeem your Woolworths Dollars when shopping at Woolworths Online.
9. When can I redeem my Woolworths Dollars?
Unless you have opted into Save for Christmas, you will automatically redeem your Woolworths Dollars as soon as you have at least $10 Woolworths Dollars in your account (i.e. 1000 Points)
and you purchase goods or services in-store at a Woolworths Supermarket or BWS store of at least $10,
excluding any Excluded Purchases.
Woolworths Dollars can be redeemed in multiples of $10 Woolworths Dollars, eg $10 Woolworths Dollars, $20 Woolworths Dollars, $30 Woolworths Dollars, etc.
You cannot choose the number of Woolworths Dollars you redeem on your next shop. When you do your next shop, the amount which is the highest multiple of $10 Woolworths Dollars in your account that is equal to or less than the amount of your shop (less the price of any Excluded Purchases) will be automatically deducted as money off your shop. If you do not use all of the Woolworths Dollars in your account on your next shop, the remaining Woolworths Dollars balance will be retained in your account for future use.
For instance, if you have $22 Woolworths Dollars in your account and you spend $20 in-store at a Woolworths Supermarket or BWS, and of that $20 you spend $5 on Excluded Purchases, you will get $10 off your shopping. The balance of $12 Woolworths Dollars will remain in your account for future use.
You can opt into Save for Christmas by updating the selection in your account as to whether or not you want to be opted into Save For Christmas. You can do this either by logging into your account via the Website or by calling the Contact Centre. You can opt into or out of Save for Christmas at any time until up to 24 hours prior to the next Christmas Payout Date. The
Christmas Payout Date for each year will be advertised on the Website.
Once you have opted into Save for Christmas and until you opt out of Save for Christmas, all the Points you earn will be saved until the Christmas Payout Date and will not be available for automatic redemption.
The Christmas Payout Date is the date on which your saved Woolworths Dollars will become available for redemption. This means that when you do your next shop, the amount which is the highest multiple of $10 Woolworths Dollars in your account that is equal to or less than the amount of your shop (less the price of any Excluded Purchases) will be automatically deducted as money off your shop. If you do not use all of the Woolworths Dollars in your account on your next shop, the remaining Woolworths Dollars balance will be retained in your account for future use.
10. Is there a maximum number of Woolworths Dollars that I can have in my account?
You cannot have more than 4,500 Woolworths Dollars in your account.
If you have opted into Save for Christmas and you have more than 4,500 Woolworths Dollars in your account, you will be opted out of Save for Christmas and the total Woolworths Dollars in your account will be made available for redemption against your next shop of $10 or more (excluding Excluded Purchases). Your remaining Woolworths Dollars balance will of course be retained for future use to redeem against future shops of $10 or more (excluding Excluded Purchases).
11. Will my Points expire?
· Any unused Points balance of less than 1000 Points (i.e. less than $10 Woolworths Dollars) in your account will expire 18 months from the date on which you last scanned your card at an Earn Business or completed a transaction on Woolworths Online (where your Online account has been linked to your F$S account).
· Where you have reached $10 Woolworths Dollars (or multiple thereof) in your account, any unused Woolworths Dollars balance of $10 Woolworths Dollars (or multiple thereof) will expire 12 months from the date of earning the $10 Woolworths Dollars (or multiple thereof).
12. Where can I check my Points balance?
You can check the Points balance in your account via the Website or by calling the Contact Centre.
Note: it may take up to 72 hours for any Points earned to be shown in your account.
13. Besides Points, what are other benefits I could qualify for as an F$S member?
You may qualify for other promotions, special benefits and exclusive offers from the Woolworths Group and selected third-party businesses which we may offer or enable as part of Frequent $hopper Club from time to time.
These could include member-only discounts, newsletters, automatic entry into prize draw competitions and exclusive personalised offers (based on your individual profile) from members of the Woolworths Group and selected third-party businesses.
14. Can I combine my account with anyone else?
Each registered cardholder (
Primary Cardholder) may have one additional cardholder (
Associate Cardholder) in a combined account. The Associate Cardholder must live at the same address as the Primary Cardholder. To create a combined account by adding an Associate Cardholder to your account, please call the Contact Centre.
Any Points the Associate Cardholder earns will be transferred to the Primary Cardholder on the combined account each day. Only the Primary Cardholder (not the Associate Cardholder) can redeem Woolworths Dollars. An Associate Cardholder also cannot access the combined account via the Website.
If the Primary Cardholder cancels their account, any Associate Cardholder will convert to becoming the Primary Cardholder of their own F$C account (i.e. their card will not be cancelled) and they will then commence earning Points for their own account and be able to redeem Woolworths Dollars.
To cancel a combined account, the Primary Cardholder must call the Contact Centre and have the Associate Cardholder present at the time of the call so that a separate account can be set up for the Associate Cardholder.
15. How do I cancel my F$C card?
You can cancel your card either via the Website or by calling the Contact Centre. If a card is cancelled, any unused Points and other Member Benefits will be automatically forfeited.
You will stop earning Points from the date of cancellation of your card.
16. What happens if my card is lost, stolen or damaged?
If your Card is lost, stolen or damaged, please visit the Website or call the Contact Centre.
Woolworths may issue you with a replacement card (and new card number), but it is in our discretion not to do so, and we reserve the right to charge you for replacement cards.
Where we issue you with a replacement card for a lost or stolen card, any unredeemed Points balance accrued to your old (i.e. lost or stolen) card number will be transferred from your old card number to your new card number – but only if your old card was registered – and a new personalised card will be issued to you. If your old card was not registered, any Points balance accrued to the lost or stolen card number will not be transferred to your new card or replaced.
If any Points credited to your lost or stolen registered card are redeemed (whether by you or another person) before the Points could be transferred to your new card, Woolworths will not reimburse you for those Points.
Where your registered card has become damaged or unusable but has not been lost or stolen, any Points balance accrued on that card will remain in your same account and a new personalised card will be issued with the same card number as your existing damaged or unusable card.
Note that re-instatement of current Points balances on lost, stolen or damaged Cards is at Woolworths’ sole discretion.
17. How will Woolworths be collecting, using and disclosing my personal information?
Woolworths will collect, use and disclose your personal information in accordance with the Frequent $hopper Club Privacy Collection Notice (
Collection Notice), which forms part of these T&Cs.
You may access the Collection Notice here (frequentshopperclub.com.au/privacy/), or call the Contact Centre if you would like a copy of the Collection Notice in a different format.
Woolworths may amend the terms of the Collection Notice from time to time in accordance with these T&Cs.
By registering as a member, scanning your card (whether an unregistered temporary card or a registered card), using any other Membership Facility or using or attempting to earn, access or use any Member Benefits, you acknowledge that you have read the Collection Notice, and understand and agree that we will collect, use, store and disclose your personal information in accordance with its terms.
18. What are my rights to opt in and opt out of marketing communications?
You agree that we may send you direct marketing communications and tailored advertising via various channels and media (including by email, SMS, phone, mail, or via ads on social media) where you have not opted out (as described below) from receiving such communications and advertising via those channels or media. Your agreement will be deemed to be effective until such time as you opt out of receiving direct marketing or tailored advertising via the relevant channel or media.
You may opt-out of receiving direct marketing communications (including opting-out of receiving such communications through certain media, or opting-out of receiving direct marketing communications via certain channels) by modifying your communication preferences on your account. In the case of certain electronic direct marketing communications (including email or SMS), you may also use the opt-out/unsubscribe facility we provide in that communication. You can also opt out by calling the Contact Centre.
To opt out of receiving tailored advertising, you can go to the www.youronlinechoices.com.au website, which will allow you to opt out of tailored advertising for many Australian websites. You can also opt out of receiving tailored advertising on the social media sites you use by changing your account settings for the relevant site. Please note that opting out of tailored advertising is device-specific. You will need to opt out of receiving tailored advertising for each device used to access online content.
If you have any questions about how to opt-out or unsubscribe please call the Contact Centre.
If you wish to opt out of receiving service based communications, this will cause your membership to be terminated. You will need to call the Contact Centre to terminate your membership and you will thereafter no longer receive direct marketing communications or service based communications from the Frequent $hopper Club.
19. Can these T&Cs be changed or terminated?
Yes. Woolworths may change, suspend or terminate these T&Cs or the Frequent $hopper Club program at any time.
We will give advance notice of any such change, suspension or termination on our Website (or you can obtain details by calling the Contact Centre), which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.
Where we change the T&Cs, a copy of the revised T&Cs will be available on the Website or can be obtained by calling the Contact Centre.
If you continue to use your card or any other Membership Facilities or seek to access or use any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended T&Cs.
20. What are my responsibilities in relation to my membership?
Please keep your personal details updated by calling the Contact Centre or completing an update details form on the Website. This is because, if you don’t keep your personal details up to date, we may not be able to provide you with your Member Benefits, and we may need to cancel your membership and card.
It is your responsibility to keep your card and any other Membership Facilities provided to you safe and secure. Please treat your Frequent $hopper Club account password as your confidential information. You must take all reasonable steps to prevent unauthorised use or access to your card, your account and information about your membership, including your account password. You acknowledge that unauthorised access to your card, account and personal information may occur if you do not take these steps.
Any tax, liability, or duty incurred by you arising from your participation in the Frequent $hopper Club program is your responsibility.
21. What restrictions apply to my membership?
You can only have one card per person, and you can’t transfer your membership to someone else (but you can have an associate cardholder on your account – see
Can I combine my account with anyone else? for details).
Member Benefits are conditional on you purchasing normal household quantities - we reserve the right to apply purchase limits for the earning of Member Benefits.
Member Benefits may only be earned and used for personal and household use. You may not earn or use Member Benefits for any purchases on a charge account or for any other commercial purpose (which includes not-for-profit association purposes).
Member Benefits are personal to you and, unless we notify you otherwise, cannot be transferred to anyone else.
Member Benefits cannot be exchanged or refunded for anything else, including for cash or gift cards.
Cards are issued by Woolworths and remain the property of Woolworths. Cards are not credit or charge cards.
22. What are Woolworths’ rights in relation to my membership and the F$S program?
We may refuse your application for membership or your request to add an Associate Cardholder for any reason.
From time to time we may exclude certain stores or businesses from the list of Earn Businesses or from the list of businesses where you can redeem your Woolworths Dollars. We may also add or remove items from the list of Excluded Purchases. We will give you notice of the excluded stores or businesses, or of changes to the list of Excluded Purchases, on the Website.
Woolworths may reverse (i.e. debit) any Member Benefits which have been allocated (i.e. credited) to you where you have returned the goods or you have been refunded for the goods or services in respect of which those Member Benefits were earned.
We may also reverse Member Benefits which have been allocated to you if there are any other grounds which we consider, in our reasonable discretion, justify a reversal, for instance, if the Member Benefits were allocated to you by mistake (including by reason of our error) or if you earned them by misusing an offer, or through fraudulent means.
We reserve the right to monitor your purchase history to ensure that any Member Benefits are accumulated legitimately.
We reserve the right at any time without notice to:
· decline to issue cards or provide any other Membership Facilities;
· withdraw or cancel any cards, other Membership Facilities or Member Benefits;
· reverse any Member Benefits, including any Woolworths Dollars or Points credited to an account;
· terminate your membership of the Frequent $hopper Club program; or
· terminate the Frequent $hopper Club program.
Grounds for doing any of the above include if you (or someone using your card or account details):
· abuse, misuse or attempt to abuse or misuse your membership, your card, the Frequent $hopper Club program, any offers for Member Benefits or anything else associated with Woolworths;
· do anything that is contrary to these T&Cs;
· fraudulently accumulate Points or other Member Benefits;
· use or attempt to use your card or Woolworths Dollars, Points or any other Member Benefits, for purchases made by a person other than the cardholder;
· engage in unacceptable conduct in connection with your membership, which will be deemed to include if Woolworths has a reasonable suspicion of conduct by you which amounts to dishonesty, fraud or wrongful conduct;
· become bankrupt or die; or
· if you have not scanned your card in any Earn Business or shopped on Woolworths Online (where your Online account has been linked to your F$S account) at any time during a continuous 18 month period.
Any tampering with or defacing of or unauthorised use of a card will render the card invalid.
On cancellation of your membership (including through requested cancellation of your card), we may retain your membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes. We may allocate to another member any membership identifier (including number) previously allocated to you.
You agree that, except to the extent that these T&Cs expressly provide otherwise, we do not need to notify you in advance, or give you any reasons, with regard to any action we take concerning your membership.
23. What is Woolworths’ liability in respect of my membership and the F$S program?
You acknowledge and agree that there may be:
· delay in issuing you with, or non-issue to you of, any Member Benefits;
· delay in or non-replacement of a lost, stolen or damaged card;
· acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these T&Cs);
· loss, theft or damage to any documentation in the course of post or delivery of that documentation to you; or
· a suspension and/or termination of the Frequent $hopper Club program, including the ability for members to earn and redeem Points and Woolworths Dollars,
and to the maximum extent permitted by law (and provided that nothing in these T&Cs limits your rights under the Australian Consumer Law), we will not be liable to you in any way for any cause in connection with such matters, including for any unused Points or Woolworths Dollars balance in your account at the time of termination.
You agree that any comments, suggestions or recommendations you may receive from us or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with Frequent $hopper Club, your reliance should be based solely on your own judgement, including as to the extent to which you should obtain or use any Member Benefits.
Provided that nothing in these T&Cs limits your rights under the Australian Consumer Law, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Woolworths pursuant to these T&Cs, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the Australian Consumer Law applies), our liability to you will in all cases be limited to:
· the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods; or
· reinstating the number of Points, Woolworths Dollars, or other Member Benefits, in dispute.
The above limitation of liability in Woolworths’ favour also applies to related bodies corporate (as defined in the Corporations
Act 2001 (Cth)) of Woolworths.
24. Who do I contact if I have a complaint or query?
If you have any queries or complaints regarding the Frequent $hopper Club program, please contact us. You can do this by calling the Contact Centre or by contacting us via the “Contact Us” page of our Website.